Problem Gambling

Commitment to responsible gambling

Responsible gambling

Cats Protection is committed to responsible gambling. We are registered with Wealden District Council and make annual contributions to BeGambleAware™.

For most people, gambling is a fun, recreational activity which they are able to enjoy without losing control. However for some people gambling can become a serious problem. If you are concerned about your level of gambling please seek advice.

Recognising problem gambling

BeGambleAware™ can help you to understand and recognise problem gambling, through online information, calculators and questionnaires. It also provides useful links for further support should you need it.

Support for problem gambling

GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. The National Gambling Helpline: 0808 8020 133 (Freephone) has trained counsellors available to help with any concerns you may have.


Whilst most lottery and raffle players are able to enjoy their participation in such activity, we recognise that, for some people, this form of gambling activity may cease to be fun. For those people who wish to restrict their gambling, we provide a self-exclusion facility.  Self-exclusion is a formal process whereby we cease to allow you to participate in our online and direct mail raffles and lotteries.

If you would like to exclude yourself from all Cats Protection raffles and lotteries please download our self-exclusion form and send it to: Cats Protection, PO Box 1127, MAIDENHEAD, SL6 3LN or email it to Alternatively, you can call our raffle helpline on 01628 821 984.

We shall mark your record accordingly within two working days of receipt of your self-exclusion notification. We will write to you to confirm that we have received and processed your self-exclusion. We will hold your details on a register to ensure that you aren't entered into any future draws and that we don't send you any promotional raffle or lottery material. If you have purchased chances/tickets in our raffle or lottery, and subsequently send us a self-exclusion notification which is received prior to the raffle or lottery close date, we will refund your payment and remove you from the draw. The minimum period of exclusion is six months. You may also request for the self-exclusion to be extended for one or more further periods of at least six months. You will remain self-excluded after the end of your chosen exclusion period unless you take positive action to play again. If you would like to enter our raffles and lotteries again after this period you can call our helpline on 01628 821 984.

In requesting self-exclusion, you agree to provide full and accurate personal details, now and in the future, so as to ensure we are able to restrict your access to our lottery and raffle services. If you do choose to self-exclude, we will use all reasonable endeavours to ensure we comply with your self-exclusion. However, in agreeing to self-exclude you accept that you have a parallel undertaking not to seek to circumvent the self-exclusion. Accordingly, neither our External Lottery Manager (CFP Lotteries and Raffles) nor the charity has responsibility or liability for any subsequent consequences or losses howsoever caused, that you may suffer or incur if you commence or continue gambling by providing misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed.